SHIPPING POLICIES

SHIPPING DESTINATIONS

Eau Claire Distillery is pleased to offer shipping to various destinations throughout Canada, with the exception of Quebec, Newfoundland, New Brunswick and select dry communities.

We are happy to have expanded our e-commerce functionality into the USA! USA customers in select states can now purchases 4 of our outstanding spirits: Parlour Gin, Prickly Pear EquineOx Vodka, Rupert’s Canadian Whisky, and our Single Malt Whisky (limited availability).

To learn more about our USA e-commerce offering, please visit our USA online store.

SHIPPING AND PROCESSING IN THE USA

All purchases of alcohol made from our USA website are managed by an independent technology provider, Barcart, and processed & fulfilled by licensed alcohol retailers across the country.

Eau Claire Distillery is not a licensed beverage alcohol retailer and is not involved with the sale or delivery of alcohol products.

Please review the FAQ’s below and Barcart’s terms for more information about orders placed on our US website.

If you have issues with an order you placed on this website, please either reply to your order confirmation email or reach out to Barcart here.

FREQUENTLY ASKED QUESTIONS

What is the typical processing time?

Most orders are processed within 1-2 business days after placing the order. Delivery time will vary depending on your location, the carrier used by the licensed retailer who processed your order, and external factors that impact shipments.

My order is taking longer than expected to process. Where is my order?

We’re so sorry to hear that! Although most orders are processed within 1-2 business days, there may be occasional delays depending on product availability.

Your order confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment.

Feel free to reach out to Barcart here if you have any questions about your order.

How can I cancel my order?

Please reach out to Barcart here right away! Be aware if your order has already been confirmed by a retailer, Barcart cannot guarantee they will be able to cancel your order.

What name will appear on my bank statement?

All payments are processed by our ecommerce fulfillment partner, Barcart, so you will see BARCART/MASH&GRAPE on your statement when completing your purchase.

I need to change my address.

Please reach out to Barcart here right away! Be aware if you’re reaching out longer than two hours after your order has been placed, or you’re looking to change your address to a different state, Barcart cannot guarantee that they will be able to satisfy your request.

I missed the carrier’s delivery attempt. What do I do next?

Please be aware it is every customer’s responsibility to ensure that someone 21+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.

If the package is returned to the sender please, reach out to Barcart here. Be aware that there may be additional fees to help offset the costs of retailers accepting returned packages or reshipping orders.

How do refunds work on our US products?

Barcart cannot guarantee that a retailer will agree to accept a return or exchange. Please review Barcart’s terms before purchasing and contact Barcart if requesting a refund.

In the event that your order is refunded, the refund will be processed directly by Barcart and may take 5-10 days to post back to your original payment method.

Due to policies set in place by our payment processor, Barcart must refund back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.

SHIPPING AND PROCESSING IN CANADA

– All orders are processed within 1-3 business days from the order date (subject to change during the holiday season).
– Parcel shipping orders are shipped directly to the shipping address you have provided (please ensure you have provided the correct billing and shipping address).
– Shipment timelines vary depending on destination and range between 1-14 business days. Transit time may be longer to remote addresses.
– Typically, shipment(s) are scheduled to arrive Monday to Friday, between 8 a.m. and 8 p.m. local time.
– If you are not home to accept your shipment, a shipping notification card with further details will be issued.

FREE SHIPPING ON QUALIFYING PARCEL ORDERS OF $99 OR MORE

– Free parcel shipping applies only to online orders placed through eauclairedistillery.ca
– To qualify for free shipping, your order must total $99 or more after any discounts or promo codes are applied, and before any taxes, fees, or shipping charges are added.
– Free shipping applies only to shipping addresses in Canada excluding Quebec, New Brunswick & Newfoundland.
– Free shipping will not apply if any purchase of an eligible item is cancelled, resulting in a total purchase of less than $99.
– Free shipping does not apply to Canned Cocktail products due to their weight.